Privacy policy
The privacy policy is about how Plateful collects and uses information about visitors to our websites. The statement contains information you are entitled to when information is collected from our website (Personal Data Act § 19), and general information about how we process personal data (Personal Data Act § 18, 1st paragraph).
Who is the data controller
Plateful is the data controller for the personal data we collect from you when you contact us via email, on our websites, social media, or other contexts.
What is the main objective?
The purpose of collecting data is to provide excellent customer service. The data is used to follow up on new and existing customer relationships, as well as being an essential part of developing a user-friendly website.
Which personal data is processed and where is it obtained from?
You can choose to provide us with your contact information (name, email, and phone number) by either 1) actively registering your company as a customer or 2) contacting us via a contact form.
Where are the details retrieved from?
We also record general information about user behavior on our website through Google Analytics. This tells us, among other things, how many people visit our site and which pages are visited. However, we do not examine the information of individual users - nor do we have the capability to collect information about individual users. Google Analytics uses cookies (small text files that the website stores on the user's computer), which record users' IP addresses and provide information about each user's movements on the web. Examples of what the statistics provide us with answers to are; how many visit various pages, how long the visit lasts, which websites users come from, and which browsers are used. None of the cookies allow us to link information about your use of the website to you as an individual. Data associated with cookies is automatically deleted after 26 months of registration. You can manage the use of cookies yourself. The information collected by Google Analytics is stored on Google's servers in the United States. The received information is subject to Google's privacy policies. An IP address is defined as personal data because it can be traced back to specific hardware and thus to an individual. Platefful anonymizes the user's IP address before the information is stored and processed by Google. Thus, it is not possible to identify the individual user.
Are the details disclosed to third parties?
No
How are the details deleted and archived?
All personal data is associated with customer relationships and stored in an encrypted cloud-based CRM system. The system is only accessible to employees of Plateful who use it for customer follow-up. Personal data is deleted as a result of a terminated or changed customer relationship. All information related to user behavior collected is stored in Google Analytics (Google Analytics 4). We do not locally store your data. However, we generate reports on average traffic, etc. The information collected is stored in Google Analytics for 26 months, with automatic deletion after 26 months.
Is it voluntary to provide the information?
It is voluntary to establish a customer relationship with Plateful, and thus voluntary to provide personal information. If you do not wish to be part of the general statistics collected on the website, it is necessary to manage the use of cookies in your browser. Alternatively, it will be necessary not to use the website of Plateful.
Which rights does the data subject have, and which country's legislation applies?
You have the full right to access the personal data we have stored about you. You can also request that the information be corrected or deleted. Otherwise, we adhere to Norwegian legislation.
How is information secured?
Only individuals with an employment relationship at Plateful have access to personal information, and only individuals with a need to analyze trends and averages on our website have user access to this information in Google Analytics.
About cookies
The vast majority of websites today use cookies to enhance user experience. A cookie is a small text file that is downloaded when you, as a user, open a website and is stored in your browser or device. The cookie helps the website remember things about you and can, for example, be used to remember login details, language settings, or store information about how the user navigates around the website.
Use of cookies on Plateful.no
Plateful does not use cookies in a way that aims to track a person's usage patterns. Cookies are intended to enhance user experience or are used as part of statistics. Plateful uses Google Analytics, Facebook, LinkedIn, and YouTube as tools to understand how our visitors use the website. Google Analytics uses cookies to collect anonymous information about the website's traffic and how visitors use the site, such as: the number of times a page has been viewed, the number of visits, and how the user entered the site. The purpose of this is to gather good and relevant information so that we can make our website as user-friendly as possible.
How to delete cookies
Google Chrome To reset cookies: Go to Chrome. Click on the menu icon in the top right and select "Settings." Click on "Advanced" at the very bottom of the left menu. Under "Privacy and security," go to "Site settings." You will see a new window. Go to "Cookies and site data" to allow or block all websites from storing cookies on your machine. Choose "See all cookies and site data" if you want to specify which websites the setting should apply to. Internet Explorer To delete cookies: Go to Internet Explorer. Select the "Tools" button in Internet Explorer, then select "Internet options." Select the "Privacy" tab, choose "Advanced" under Settings, and select whether to accept, block, or prompt first-party and third-party cookies. Mozilla Firefox To delete cookies: Go to Firefox. Click on the Firefox menu. Click on "Settings." Click on "Privacy Policy." Choose "Use settings for logs" in the menu under "Logs." Click on "Show cookies." Click on "Delete all cookies." Safari To delete cookies: Click on "Safari" in the main menu. Select "Reset Safari." Choose "Remove all cookies." Click on "Reset."